Data Processing
How Stack-Ops processes customer data
A practical overview of the data categories, processing purposes, and controls used to provide the Stack-Ops service.
Customer Workspace Data
Data entered into Stack-Ops workspaces is processed to provide the service.
Tickets, comments, attachments, tasks, and knowledge records
Assets, assignments, employees, vendors, contracts, and subscriptions
Cloud, email, identity, API, and webhook metadata where integrations are used
Audit, login, notification, and operational activity records
Processing Purposes
Processing is tied to delivering, securing, supporting, and improving the platform.
Provide and operate the Stack-Ops service
Authenticate users and enforce permissions
Send service notifications and process support workflows
Maintain security, auditability, reliability, and product improvement
Controls
Controls focus on limiting access and keeping customer data scoped to the right tenant.
Tenant-scoped data model and query filters
Role-based access control and permission gates
TLS for browser and API traffic
Encrypted cloud connector credential storage
Requests
Privacy and data processing requests are routed through the privacy contact.
Access and correction requests
Deletion requests subject to legal obligations
Data portability requests
DPA and customer questionnaire requests
Data processing requests
Customers who need a signed data processing agreement, privacy review, or additional details about data handling can contact the privacy team. The Privacy Policy remains the public source for personal data rights, retention, sharing, and contact instructions.