What assets do we have available?
- 14 Dell XPS 15s in stock.
- 8 MacBook Pros (M3) ready to deploy.
- 24 Dell UltraSharp monitors available.
IT operations beyond ticketing
one connected IT workspace
Stack-Ops connects tickets to the people, assets, licenses, vendors, contracts, tasks, knowledge, and analytics behind them, so IT teams can resolve work without jumping between tools.
Visibility beyond the ticket queue
Work Queue
Your operational focus for today — urgent tickets & tasks due now
Today
18
Active Tickets
3 urgent
5
Overdue Tasks
Needs attention
12
Due Today
2 blocked
Open Tickets
18 SLATKT-4992
Production database cluster unresponsive
URGENTIN PROGRESS
SK
Sarah K.TKT-4988
Need Adobe Creative Cloud license for new designer
MEDIUMOPEN
Unassigned
TKT-4981
Guest Wi-Fi down in Building B
HIGHIN PROGRESS
Mike T.
From scattered to connected
Replace scattered IT work with one platform
Stack-Ops brings tickets, assets, renewals, vendors, tasks, and knowledge into one connected workspace.
The old wayFragmented
Ticketing tool
Excel asset sheet
Shared renewal calendar
Vendor contacts in email
Manual offboarding checklist
Separate knowledge base
Stack-Ops way
Everything connects to
the IT record.
Every ticket, asset, license, vendor, renewal, task, and knowledge article becomes part of the same operational story.
Connected tickets
Tickets linked to assets, licenses, employees, vendors, and history.
Live assets
Current ownership, assignment history, repairs, and lifecycle tracking.
Renewal visibility
Alerts for upcoming costs, contracts, subscriptions, and expiries.
Vendor directory
Central contacts, escalation paths, AMC contracts, and ownership.
Structured tasks
Offboarding, access recovery, asset return, and approval follow-up.
Linked knowledge
Knowledge articles connected to tickets, repeat issues, and fixes.
Curious about differences in action?
See how we connect the records behind everyday IT work to make teams more efficient and less frustrated.
Explore moreA connected asset record
Take one MacBook Pro as an example.
It is not just a row in a spreadsheet. It has a detailed history, financial footprint, and operational context. Stack-Ops turns every asset into a connected record instead of another investigation.
The Traditional Trail is Fragmented
✕Old Way
Vendor & Finance
Purchase orders, Invoices, Supplier emails
✕Old Way
Specs & Docs
Hardware specs, Warranty PDFs, Manuals
✕Old Way
Software & Licenses
Subscription terms, Seat counts, Renewal dates
✕Old Way
Support Context & Tickets
Email threads, Jira tasks, Zendesk tickets, Slack chats
✕Old Way
People & Ownership
Word handover forms, HR spreadsheets
✕Old Way
Lifecycle History
Repair logs, Status changes, Upgrade approvals
From investigation to resolution
Stack-Ops keeps the evidence, costs, tickets, and ownership trail together.
Your IT team can answer the next question from the asset record instead of searching across files, inboxes, finance folders, and separate tools.
Ready to see the full picture?
Explore the interactive portal and discover how easily you can manage complex asset lifecycles, licensing, and support tickets in one unified view.
See portal in actionone workspace connecting those records
Stop context switching. Bring your tickets, assets, vendors, and workflows into a single unified workspace designed specifically for modern IT teams.
SERVICE DESK
Tickets, Tasks & Knowledge Base
Manage every ticket with complete operational context
Stop switching between tools. Bring asset details, user history, tickets, and internal IT policies into one unified view to resolve issues faster.
- See assigned devices and licenses in context
- Maintain internal IT policies and runbooks
- Suggest and link relevant knowledge base articles
- Manage SLAs and priorities in real-time
- Track task cases and follow-up work
ASSET MANAGEMENT
Assets & Inventory
Track every device, license, and component in one place
No more spreadsheets. Maintain a live inventory of all IT assets with assignment tracking, warranty monitoring, and lifecycle management.
- Assign assets to employees with audit history
- Track warranty expiration and renewal dates
- Monitor license usage and reclaim unused seats
- Connect assets to tickets and service history
- Track components and consumables, alongside devices
VENDOR MANAGEMENT
Vendors & Contracts
Centralize provider records and service history
Keep vendor contacts, support channels, and service agreements ready when issues escalate or renewals approach.
- Track supplier SLAs and performance
- Keep provider contacts ready for escalation
- Link vendors to tickets and assets
- Review service history securely
RENEWALS
AMC & Subscriptions
Never miss a critical renewal or expiry date
Track annual maintenance contracts and recurring subscriptions side-by-side with your assets and usage data.
- Track expiry dates and renewal follow-ups
- Review unused software seats
- Track AMC coverage across all hardware
- Forecast upcoming renewal costs
INSIGHTS
Reporting & Analytics
Turn operational data into clear, actionable insights
Get a bird's-eye view of your entire IT operation. Build custom dashboards to track ticketing performance, asset depreciation, and vendor SLAs in real-time.
- Reports & Analytics on ticket trends, asset inventory, vendor performance, and more
- Monitor agent performance and SLA compliance
- Track IT spending, AMC costs, and asset depreciation
- Export analytics and reports for stakeholders
HIGH PRIORITY
IN PROGRESS
Laptop not connecting to VPN
Ticket #1045 • Opened 2 hours ago
Assigned Asset
MacBook Pro 16"
Serial: MBP2023-1847
Warranty Status
Active (348 days left)
Previous Tickets
3 resolved
Suggested Knowledge Base
- Troubleshooting Cisco AnyConnect VPN
- macOS Certificate Enrollment Guide
IT Asset Inventory
342 total assets
156
Laptops
89
Licenses
97
Devices
MacBook Pro 16"
Sarah Chen • Laptop
ACTIVE
Adobe Creative Cloud
Design Team • License
ASSIGNED
Logitech MX Keys
Unassigned • Keyboard
IN STOCK
Active Vendors
12 Managed
SAP SE
ERP Provider
Contracts: 1
Modules: 14
Dell Technologies
Laptops Provider
Active AMC: 2
Assets: 120
Microsoft
License Provider
Active EA: 1
Licenses: 1,200
Upcoming Renewals
4 upcoming renewals
Adobe Creative Cloud
15 unused seats identified
Expires in 14 days
Lenovo Server AMC
Covers 8 critical assets
Expires in 45 days
SAP ERP Support
ERP Maintenance Contract
Expires in 90 days
OpenAI Enterprise
AI Subscription
Expires in 120 days
IT Operations Overview
Last 30 Days
Avg Resolution
1.4h
12% vs last mo
SLA Compliance
98.2%
2.1% vs last mo
Upcoming AMC
$42.5k
Due in 90 days
Ticket Volume
MonSun
Asset Distribution
Laptops (45%)156
Licenses (30%)89
Servers (25%)42
FAQ
Questions teams ask before they switch
Clear answers about how Stack-Ops connects ticketing, assets, licenses, vendors, renewals, people, and analytics for internal IT teams.
- What is Stack-Ops?
- Stack-Ops is an IT operations portal for internal IT teams to manage tickets, assets, licenses, vendors, contracts, employees, tasks, knowledge, and analytics in one connected workspace.
- Is Stack-Ops only a ticketing system?
- No. Stack-Ops connects ticketing with assets, software licenses, suppliers, contracts, subscriptions, AMC coverage, employees, tasks, and knowledge.
- Does Stack-Ops include IT asset management?
- Yes. Stack-Ops helps track IT assets, ownership, assignments, lifecycle status, warranties, support coverage, and linked tickets.
- Can Stack-Ops track software licenses and renewals?
- Yes. Stack-Ops tracks licenses, assigned users, unused seats, subscription renewals, and related vendors or contracts.
- Who is Stack-Ops built for?
- Stack-Ops is built for internal IT teams, IT administrators, technicians, IT managers, finance stakeholders, service operations teams, and companies that need clearer visibility across support, inventory, vendors, renewals, and operational follow-up.
- How does Stack-Ops help teams answer questions faster?
- Stack-Ops connects tickets to employees, assets, licenses, suppliers, contracts, tasks, knowledge, and analytics so teams can find ownership, status, renewal, SLA, spend, and risk answers without chasing spreadsheets or inboxes.
Questions Stack-Ops answers
Make everyday IT questions readable, searchable, and answerable.
Stack-Ops connects tickets, assets, licenses, employees, suppliers, subscriptions, AMC contracts, tasks, knowledge, and analytics so teams can find reliable operational answers without chasing disconnected tools.
Who has this laptop?
- Assigned to Sarah Jenkins (Engineering) since March 12, 2025.
- Status: Active and online. No reported issues.
Which licenses are unused?
- 12 Adobe Creative Cloud seats unused.
- 4 Figma licenses pending assignment.
- 15 Microsoft 365 seats available.
Which subscriptions renew this month?
- AWS (Cloud) - Renews April 30, 2026.
- Zoom (Comms) - Renews April 15, 2026.
Which AMC contracts expire soon?
- Dell Server AMC - Expires May 10, 2026.
- Cisco Network AMC - Expires June 15, 2026.
Which vendor owns this service?
- Verizon Enterprise Solutions (Contract Owner: Michael Scott). Dedicated Fiber Intranet.
What tickets are overdue?
- INC-4092: Server Outage (Overdue by 4hrs).
- REQ-9921: Access Request (Overdue by 1 day).
- Task-110: Switch Config (Overdue by 2 hrs).
Which tasks are blocked?
- Task 4: Firewall Rule (Blocked by Security).
- Task 12: Vendor Access (Blocked by Legal).
Which issues keep repeating?
- VPN connection drops (14 incidents this week).
- Password reset loops (42 incidents).
- Printer offline on Floor 3 (8 incidents).
What is the current SLA risk?
- 3 High Priority incidents at risk of breaching within 1 hour.
- Overall SLA compliance holds steady at 96.4%.
Which assets are under warranty?
- 42 laptops under Active Warranty (Expires 2027).
- 12 Servers receiving Next Business Day coverage.
What components changed on this device?
- 16GB RAM upgraded to 32GB (Oct 12).
- Battery replaced (Cycle count 0) on Jan 5.
- HDD swapped for 1TB NVMe (Feb 20).
Which consumables are running low?
- HP Black Toner - 2 units (Below reorder point).
- USB-C Hubs - 0 units (Critical).
What did offboarding leave unfinished?
- MacBook Pro M2 (Pending Return from employee).
- AWS IAM Access (Pending Revocation by Security).
Which vendor contracts need review?
- Salesforce Enterprise auto-renews in 45 days. Immediate review required by Finance.
Where are we overspending?
- 42 inactive Adobe licenses ($3,360/mo).
- Overprovisioned AWS EC2 ($1,200/mo).
- 15 duplicate project management tools.
Which knowledge articles reduce repeat tickets?
- KB-102: VPN Setup (Deflected 24 tickets this month).
- KB-405: Email Config (Deflected 18 tickets this month).
What needs action today?
- Approve 3 software access requests.
- Deploy laptop for new hire (Starts tomorrow).
- Renew SSL certificate (Expires in 2 days).
Your IT team deserves better tools
Get one workspace that connects the work.
Stack-Ops gives every ticket the context it needs — linked to assets, people, vendors, and history.
- Centralized visibility across tickets, assets, and renewals
- Faster answers — no more switching between tools
- Clear ownership of every record and follow-up
- Less manual work and missed handoffs
- Smarter planning from renewals and support patterns
- Operational control with full context and history
Free 14-day trial. No credit card required. Cancel anytime.